The Playmaker Academy
The Playmaker Academy is a new development program designed to provide a new generation of consultants with an indepth understanding of the core areas of project delivery and the opportunities to apply the theory in a suitable environment. We want to equip all of our consultants with the necessary skills to succeed, consistently implement ServiceNow successfully and drive value for our clients.
How is it different?
Our aim is to offer a comprehensive development opportunity that goes beyond just the technical knowledge and skillset focused on by the majority of the industry.
We believe that this will set us apart by offering a well-rounded development opportunity that not only addresses the technical skills required for success, but also the softer skills of being a consultant, an understanding of the complementary non-technical roles and organisational change management skills.
What content will be covered?
Regardless of whether you are a JuniorTechnical or Non-Technical Consultant, the core program covers five key areas:
Project management & methodology
Business analysis
ServiceNow platform knowledge
Core consulting skills
Organisational change management
After covering the core program, junior consultants will then be provided with industry-leading content focused on their chosen career path (Technical or NonTechnical).
The Benefits of Workplace Service Delivery
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Optimise Space
Gain real-time visibility into how your spaces are being used. Use these insights to optimise your layouts, reduce wasted space, and make informed real estate decisions.
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Streamline Requests
Provide a single, user-friendly portal for all workplace service requests. Automate workflows to reduce manual effort and speed up fulfilment.
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Employee Experience
Empower your employees with easy access to the spaces and services they need. Enable them to easily find and book workspaces, navigate your offices, and connect with colleagues.
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Health and Safety
Manage workplace health and safety proactively. Conduct contact tracing, manage cleaning and maintenance, and communicate with employees during emergencies.
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Operational Efficiency
Automate manual processes, standardise service delivery, and use AI-powered insights to continuously improve your operations.
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Manage Reservations
Enable employees to easily reserve workspaces and associated services through a self-service portal.
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Space Management
Visually manage floor plans, track occupancy, and optimise your space utilisation based on real-time data.
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Wayfinding
Provide interactive maps and directions to help employees navigate your offices and find their colleagues.
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Case Management
Standardise the management of service requests, maintenance tasks, and other workplace cases.
