About
A senior, UK-led ServiceNow partner - built for the hard problems.
The Process Play exists because complex change rarely fails on technology. We pair platform craft with the operating-model thinking enterprise programmes actually need.
Why we exist
Most ServiceNow programmes are sold as platform projects - and delivered as transformations they were never resourced for.
How we work
- ·Small, senior teams accountable end-to-end
- ·Advisory-first - process, governance and adoption from day one
- ·ServiceNow Premier Partner status
- ·UK-led delivery with EMEA, US and GCC reach
- ·CMA-led technical expertise
- ·Professional Services, Managed Services and specialist staff augmentation
- ·Complex and emerging ServiceNow workflows our focus
Our promise
We built TPP to do the opposite: shape the operating model first, deliver with senior people, and treat adoption as a first-class workstream. Advisory-first, never a body shop.
Proof
Evidence over empty promises.
5/5
CSAT across ServiceNow delivery
Premier
ServiceNow Partner status
Global
EMEA, US and GCC delivery footprint
Enterprise client experience
Wärtsilä
What clients say
Senior, calm, outcome-led.
"The Process Play listen first, understand the issues, and then collaboratively build a pragmatic plan."
Service Express
"Super responsive, highly knowledgeable, and always focused on helping us get more value from our ServiceNow platform."
Creating Coding Careers
Have a complex ServiceNow challenge?
Bring us in early to shape the route, or bring us in when a programme needs stabilising. Either way, we start with the operating reality.